Shipping policy

By Palmera Shipping & Return Policy
At By Palmera, we are committed to delivering your beachwear with care and ensuring your shopping experience is seamless and satisfying. Please review our shipping and return policy below for clarity on how we handle deliveries and returns.
Shipping Policy
•  Order Processing: Orders are processed within 1 business days. You will receive a confirmation email with tracking information once your order has shipped.
•  Delivery Time: Standard shipping typically takes 2-3 business days, depending on your location. Expedited options are available at checkout for faster delivery.
•  Shipping Costs: Shipping costs are calculated at checkout based on your location and selected shipping method.
Return & Try-On Policy
At By Palmera, we want you to love your beachwear. To ensure a smooth and fair try-on process, we have a specific policy for returns and fitting:
•  Try-On at Delivery: Customers may try on the product for fit in the presence of the courier at the time of delivery. This allows you to confirm the size and fit before accepting the package.
•  Return Conditions: If the product does not meet your expectations during the try-on, you may return it to the courier immediately, provided the item is unworn, undamaged, and in its original packaging with all tags attached. Returns will not be accepted after the courier has left the delivery address.
•  No Post-Delivery Returns: Once the courier has left your delivery address, we are unable to accept returns or exchanges. This policy ensures the integrity of our products and a streamlined process for all customers.
•  Defective or Incorrect Items: In the rare case of receiving a defective or incorrect item, please contact our customer service team within 24 hours of delivery at hi@palmera.co
We will arrange a resolution promptly.
Contact Us
If you have any questions about our shipping or return policy, please reach out to our team at hi@bypalmera.com. We’re here to assist you in finding the perfect beachwear for your coastal adventures.
Thank you for choosing By Palmera, where style meets the shore.